Effective Service. Lower Costs.
No one can anticipate the kinds of calls a help desk might receive. But when you need to be sure you have an experienced, professionally managed team in place to handle whatever is thrown at them, trust Knowledge Relay.
Oversight and timely delivery of quality technical support service to clients, whether they are internal or external.
We Do Windows
Support for Windows-based software systems with a networking component, as well as ancillary systems connected to it. Our company is a Microsoft Partner and our people are Microsoft Certified. But we also know UNIX-based systems and maintain a staff of highly-skilled programmers.
All common technical support duties, including answering telephones, communicating with clients, diagnosing hardware and software malfunctions, troubleshooting problems, replacing hardware and installing new software on clients’ machines. Supervisor’s duties include determining personnel requirements, setting schedules and insuring that those under their direction have adequate resources to complete their jobs.